Refund Policy

Return Eligibility

We stand behind the quality of our products and carefully inspect each order prior to shipment. If you experience an issue with your order, we are here to help.

Return requests must be submitted within 30 days of delivery and are reviewed to confirm eligibility.

To qualify for return consideration, the item must:

    •    Be unused and in original condition

    •    Be in original packaging with all included components

    •    Include proof of purchase

    •    Show no signs of wear, alteration, or misuse

Returns are approved in cases involving verified product defects, shipping damage, or fulfillment errors.

Items sent back without prior written authorization will not be accepted.

To begin a request, please contact:

HydroPOV@gmail.com

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide clear photos of:

    •    The product

    •    The packaging

    •    The shipping label

This allows us to quickly verify the issue and provide an appropriate resolution, which may include a replacement or refund at our discretion.

Non-Returnable Situations

To maintain fairness and product integrity, we do not accept returns for:

    •    General dissatisfaction or preference-based concerns

    •    Items that have been used or altered

    •    Sale items

    •    Gift cards

    •    Custom or personalized products

    •    Personal care goods

    •    Hazardous materials or flammable items

We encourage customers to review product descriptions carefully prior to purchase. If you have any questions before ordering, our team is happy to assist.

Exchanges

If your item qualifies under our return guidelines and is approved, we may offer a replacement depending on product availability. In some cases, placing a new order may be required.

Refunds

Once a return is received and inspected, you will be notified of the approval status.

If approved:

    •    Refunds are issued to the original payment method

    •    Processing may take up to 10 business days

    •    Financial institutions may require additional posting time

If more than 15 business days have passed since approval, please contact HydroPOV@gmail.com